The order forms on our website require users to give their contact information (their name, email address, postal address, etc). This contact information is kept on file for our own use, and will not be given, sold and/or provided in any way, to other parties. The customer's contact information is also used to get in touch with the customer when necessary. We do not collect any financial information, including PayPal, bank account, or credit card information. This information is collected by our 3rd party payment processor, and we do not have access to it.
We maintain a mailing list made up of existing customers, as well as any other party who has opted to subscribe to the mailing list through our opt-in subscription process or our forums. Our customers are automatically added to this mailing list when they make a purchase, but can opt out of the list at any time. These customers will not be added to the mailing list again, unless they opt back in via our subscription process, or purchase new product. This mailing list is primarily used for our newsletter, but may (from time to time) also be used for general announcements that may be of interest to the subscription base. Any recipient of the newsletter or any other mailing, may opt out of future mailings. This can be done by using the "unsubscribe" or "opt-out" link that would be at the bottom of any mailing.
This site contains links to other websites that are not owned or operated by DemoWolf. We are not responsible for the privacy practices or the content of these other web sites.
The following guarantees are our commitment to you.
Price Guarantee - 3 months
We guarantee our prices for a full 3 months after your purchase. If within 3 months of your purchase, the tutorials you bought are reduced in price (perhaps we have a sale, or a special offer), we will honor this new price for you, and give you a credit towards future purchases equal to the amount you would have saved. If you do not automatically receive notice of a credit after we release new pricing, you should contact us and specify what you purchased, when you purchased it, and how much you paid. Once we confirm the purchase, we'll send you confirmation of your credit, and how to use it.
Version Guarantee - 3 months
We guarantee our tutorial versions for a full 3 months after your purchase. If within 3 months of your purchase, we release a newer version of the tutorials you bought (i.e. by adding tutorials to the series, or changing tutorials within the series), we will provide you with a new updated set of tutorials for free. Note: This guarantee does NOT include the release of NEW tutorials series for the same product. If you do not automatically receive notice of a credit after we update a version of our tutorials, you should contact us and specify what you purchased, and when you purchased it. Once we confirm the purchase, we'll send you the updated tutorials.
The following conditions apply to all DemoWolf clients.
All tutorials are required to have a corporate identity or logo branded at the beginning and the end of each tutorial. The logo shall include your company's URL. DemoWolf will not provide tutorials without this custom branding.
DemoWolf tutorials are not to be altered, modified, or tampered with in any way. If you require changes to your tutorials, notify us and we will accommodate you.
Hotlinking directly to the tutorials on our website from other websites or emails is strictly forbidden, and is considered theft.
Altering, modifying or tampering with our tutorials, whether they are the original versions on our website, or versions that have been rebranded for our clients, is strictly forbidden.
When you purchase or subscribe to DemoWolf tutorials, they are to be used on 1 domain only. If the same tutorials are required for additional websites that YOU own, contact our sales department for a discounted rate for the additional tutorials and/or additional domain licenses.
There are to be no refunds on purchased tutorials. Once a purchase is made, and access to our system granted, DemoWolf clients have the ability to upload their logo and generate their tutorials with their logo immediately. Therefore, as soon as the welcome email is sent to the client with their login information, the sale is considered finalized and no refunds are possible.
When you subscribe to DemoWolf tutorials, you are to display the tutorials on your domain only as long as your subscription is active. Once you cancel your subscription, you are no longer allowed to display the tutorials on your website, and they must be removed.
Legal action will be taken against any individual or company attempting to circumvent these terms. These terms are in place to protect the thousands of hours invested in developing the tutorials (our inventory). The penalty for attempting to rebrand our tutorials on your own is not simply the selling price of the tutorials in question, but the "potential" sales we could lose if un-branded or generically branded tutorials were made available. This would be many thousands of times greater than the selling price.
If you are unsure about any of these terms, or have questions about them, please contact us and we will be happy to clarify.