Guide to Tutorial Viewers for Purchasers

1) What is the Tutorial Viewer?
The Tutorial Viewer is a tool we offer to all our clients, free of charge, that makes it easy for you to add a list of your tutorials to your website. There are two versions of this tool: the Dynamic version, which requires PHP 5.2 or higher to be installed on your server, and the Static version, which is just plain HTML and has no special requirements. We prefer the Dynamic version, and it is by far the most widely used version of the Tutorial Viewer. The Static version of the viewer does NOT support the MP4 and Text/Image formats; only SWF is supported at this time.

Don’t want to mess with setting up the Tutorial Viewer or integrating the script yourself? Our Integration Service has you covered!

2) Creating a Tutorial Viewer
Tutorial Viewers are created independently of your orders, so if you place multiple orders you can easily display ALL tutorials within your viewer, not just the ones from a single order. To create a Tutorial Viewer, click the Manage Tutorial Viewers link at the top of the My Purchases page, then click New Tutorial Viewer.

By default, the Tutorial Viewer will display ALL the tutorials you’ve purchased, but the “Which Tutorials to Display” option combined with the “Assign to Domain” feature next to every order lets you create viewers displaying different tutorials on different websites.

There are a number of Display Options that change the layout of the tutorials. You’ll find a preview of all the different Display Options here.

The Dynamic Run Mode is a setting that only applies to the Dynamic viewer. Which one you should use is dependent upon how you plan to integrate our Viewer with your website. If you use WHMCS, Kayako, or WordPress, you’ll find guides detailing how to integrate with these scripts here, as well as a guide on how to integrate using basic PHP.

You can also approach the integration from a different direction and instead customize the templates/tutorials.tpl file, adding your site’s header and footer HTML, in which case you’d leave the viewer set to Standalone mode.

The field labelled Static Version – Demo Path only applies to the Static version, and allows you to enter a URL or relative path to the folder containing your tutorial files. For example, if you plan to upload your Tutorial Viewer to viewer/ and your tutorial files to a subfolder named tutorials/, you would enter tutorials/ here.

The final option when creating a Tutorial Viewer allows you to choose which formats of tutorials to display in your viewer. This ONLY applies to the Dynamic viewer, since the Static viewer does NOT support any formats other than SWF at this time.

3) Installing Your Tutorial Viewer
Once you’ve created a Tutorial Viewer, when you return to the Manage Tutorial Viewers page you’ll see a link titled Download Tutorial Viewer. Download and extract this ZIP file, and upload all the files it contains to a NEW folder on your server (you could call it viewer/, or whatever you like).

3a) Extra Notes for the DYNAMIC Tutorial Viewer
When you first access the Tutorial Viewer in your browser, the script will attempt to auto-rename the includes/conf.new.php file to conf.php, but if this fails you will need to manually rename the file.

The Dynamic Tutorial Viewer will expect the tutorial files to be in a subfolder named tutorials/ by default, but you can change this by editing the $_CONF['demo_path'] and $_CONF['demo_uri'] values in the includes/conf.php file.

4) Uploading Your Tutorial Files
When your tutorials have finished generating and you can download them, extract those ZIP files to your computer. You will need to upload the series folders to your server to the following locations, depending on the format of the files:

  • Series folders for SWF files should go in tutorials/
  • Series folders for MP4 files should go in tutorials/mp4/
  • Series folders for Text/Image HTML files should go in tutorials/html/
  • Series folders for Text/Image image files should go in tutorials/images/

Any remaining questions? Please don’t hesitate to open a support ticket!

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Getting Started Guide for Purchasers

Thank you for your recent purchase of DemoWolf tutorials! We’ve gone to great lengths to make getting your tutorials up and running on your website as quick and painless as possible. A quick read through the guide that follows should answer most of the questions you may have.

You’ll find a list of all your orders on the My Purchases page of our Client Area. This is where you’ll go to provide a logo to use for your tutorials and then generate and download them. Until we’ve approved your order and your logo, you won’t be able to generate your tutorials, but there are a few things you can do while you wait.

1) What does “generate” mean?
We frequently refer to the word generate. This refers to the process of branding the beginning and ending frames of the tutorial files with your logo. You’ll only be able to generate your tutorials one time, so you should use the Preview feature to make sure you like how your logo image looks in the tutorials. If you plan to have a new logo designed soon, you might want to wait to generate your tutorials, since there is a charge to re-generate your tutorials with a new logo.

2) Upload a Logo
Before you can generate your demos, you must upload a logo. Go to the Domains/Logos page of the Client Area, then click the Add a Logo button. Browse for a logo image on your hard drive. (For the Text/Image format, images on transparent backgrounds work best.) Submit the page, then return to My Purchases. If you’ve purchased your tutorials in either SWF or MP4 format, you can now use the Choose a Logo feature to assign the logo you just uploaded to your order.

2a) For Text/Image format: Create a Preset
If you’ve purchased your tutorials in the Text/Image format, the process is a bit different than for the other two formats. Your logo will appear as a watermark in all the images within the tutorials, so you must specify how you want your logo to look. At the top of the My Purchases page, click the Manage Image Settings Presets button, then the Add a Preset button. The first section of this page, entitled General Settings, allows you to give your preset a name and set a maximum width or height for the images themselves (not the logo watermark). The second section, Watermark Image Options, allows you to set the position, opacity, and scale of the watermark, and choose which logo image to use. The Opacity and Scale attributes of the watermark range from 0.0 (not visible at all) to 1.0 (the full opacity/size of the image).

Now that you’ve created a preset, you can return to My Purchases and assign it to your order using the Choose Image Settings Preset link.

3) Time to Generate!
When a new logo or Image Settings Preset has been assigned to your order, our staff members are notified by email. You won’t be able to generate your tutorials until we approve your logo / preset. Logos and presets need to be approved to ensure tutorials will not be unbranded or white labelled; all tutorials must be branded for the company who will display them.

You’ll receive an email when your logo / preset has been approved, and then it’s time to generate your tutorials! Each format you’ve purchased – SWF, MP4, and/or Text/Image format – is listed at the bottom of each order’s section. There are three possible actions listed next to each format: Preview, Download, and Generate. REMEMBER – Be sure to Preview each format before generating, since as mentioned above you won’t be able to Generate more than once. Also, tutorials in the MP4 format take a SUBSTANTIALLY longer time to generate than the other two formats (typically an hour per series), so you should be doubly certain that you’re ready to generate this format.

You won’t be able to Download without Generating first, so let’s do that now. Pick a format and click its Generate link. On the next screen, click Proceed. Your generation request will now be placed in a queue. As soon as any existing generation jobs complete, yours will begin. If generating in SWF or Text/Image formats, you will receive status updates, eventually ending with the words Rebrand Complete (that’s how you know the generation process has finished). If generating in MP4 format, keep an eye on My Purchases for your order’s status to change to Generated and the Download link to appear.

While you’re waiting, you might want to set up a Tutorial Viewer for your tutorials. Using the Tutorial Viewer is completely optional, however; feel free to come up with your own solution for displaying the tutorials!

Any remaining questions? Please don’t hesitate to open a support ticket!

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Subscription Promotion: 10%-30% off all plans

Do you want tutorials on your website to help cut down on support tickets, but find them too expensive to purchase? Then you should consider the DemoWolf Subscription Service. With a subscription your costs are vastly reduced, and you get the flexibility to get updates and change which tutorials you display free of charge.

We have over 5,500 ready-made tutorials available to be branded with your logo, all of which are available as a monthly subscription instead of having to purchase them. Display these tutorials on your website for as long as you remain a subscriber, and feel free to cancel at any time.

For a limited time, all of our subscription plans are available at a discount… use the following coupon code and get 10% off the monthly subscription prices, for as long as you remain a subscriber!

Subscription Coupon Code: TENOFFSUBSCR

To order, go to http://www.demowolf.com/buy-subscribe.php and scroll to the bottom of the page. Then click the “Sign Up Now” button for the subscription plan you want (Note: the prices listed will be discounted by 10%). Then on the Shopping Cart page, choose your billing period (monthly or annually… annual subscribers get an extra 3 months free), and whether you want to add the “voice tutorials” to your plan, or just have the non-voice “silent” tutorials. When ready, click “Update Cart”. Enter the above Promotional code, then click “Validate” and complete the sign up process.

Advantages of Subscribing vs Purchasing

  • Ability to change which “tutorial series” you display on your website at any time, from your control panel
  • Ability to regenerate your tutorials with a new logo at any time, from your control panel
  • Access to all new and updated tutorials as soon as they’re released
  • Track how many views your tutorials are getting from your Client Area portal

 

“Switch-Over” Special

In addition, we are offering a “Switch-Over Special” to all existing DemoWolf customers who have purchased our tutorials in the past. If you want to switch to the subscription model to take advantage of the additional services available to subscribers, we will give you an additional discount as follows:

  • If you’ve spent less than $500 in the last 12 months, we’ll discount your subscription fees by an additional 10% (so 20% off total)
  • If you’ve spent between $500 and $1000 in the last 12 months, we’ll give you an additional 15% off (so 25% off total)
  • If you’ve spent over $1,000 in the last 12 months, we’ll give you an additional 20% off (so 30% off total)

If you’re an existing DemoWolf customer wanting to take advantage of the Switch-Over special, you’ll need to contact us so we can first verify your account, then give you a special copuon code. You can contact us by responding to this email, or contact us by Live Chat on our website.

Thanks for your time, and as always, let me know if you have any questions.

Regards,

Rob Moore

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Getting Started Guide for Subscribers

Thank you for signing up for a DemoWolf subscription! We’ve gone to great lengths to make the setup process as painless as possible. A quick read through the guide that follows should answer most of the questions you may have.

Whenever you need to make a change to your subscription, you’ll do that in the My Subscriptions section of our Client Area. If we haven’t activated your subscription, you won’t be able to generate your tutorials yet, but you will be able to do everything else.

1) What does “generate” mean?
We will frequently refer to the word generate. This refers to the process of branding the beginning and ending frames of the tutorial files with your logo. As a subscriber, you can generate your tutorials an unlimited number of times, but only the latest copy of the files will be available for display in your subscription.

2) Upload a Logo
Before you can generate your demos, you must upload a logo. Under Subscriptions you’ll notice a red link next to Choose a Logo that states No Logos Uploaded. Click that link. You will be taken to the Add a Logo page. Browse for a logo image on your hard drive. Submit the page, then return to My Subscriptions. You can now use the Choose a Logo feature to assign the logo you just uploaded to your subscription.

3) Choose Your Tutorials
Now it’s time to choose which tutorials you’d like to display. Click the View/Edit Series Selection link. You should see a list of ALL of DemoWolf’s tutorial series, and each one has a checkbox next to it. You’ll need to tick the checkboxes next to each of the series you want, then scroll down and hit Submit. Once you’ve submitted the form, you will see a screen confirming which tutorials you’ve selected; if you see any that you mistakenly chose, tick the Exclude checkbox next to a series and it will be removed from your selection. NOTE – Your selection will not be saved until you hit Submit one more time on this confirmation page.

Some things to remember when editing your Series Selection:

  1. Be sure to take note of how many series you’re allowed, and whether you can have voice versions or not.
  2. If you’d like the Voice versions of all the demos, deselect Non-Voice at the top of the page and then select the Voice checkbox next to it.
  3. If you want to mix and match Voice and Non-Voice and Non-English tutorials, click the + next to a series’ title.
  4. When you return to edit your Selection later, you’ll be sent to the confirmation screen first. Click the Modify Selection button to get back to the full series list.

4) Time to Generate!
As soon as you submit the confirmation page, you’ll receive a notice that your “selection has been saved to the database”. Beneath that are buttons that will let you generate your tutorials: Generate Entire Subscription will generate everything you’ve picked, and Generate New Demos Only can save a lot of time if you’ve just added a single new series to your list. (Both of these links are also available on the My Subscriptions page.)

Since you’re just starting out, choose the first one and generate the entire subscription. On the next screen, click Proceed. Your generation request will now be placed in a queue. As soon as any existing generation jobs complete, yours will begin. You will receive status updates, eventually ending with the words Rebrand Complete (that’s how you know the generation process has finished). While you’re waiting, you can go ahead and move on to the next step: setting up your Tutorial Viewer.

5) What is the Tutorial Viewer?
Our subscription system is based around a PHP script called the Tutorial Viewer. The main requirement to run the Tutorial Viewer script is that you have PHP 5.2 or higher installed on your server. Don’t want to mess with setting up the Tutorial Viewer or integrating the script yourself? Our Integration Service has you covered!

You can download the script from the My Subscriptions page by clicking the Download Tutorial Viewer link. Extract this ZIP file, and upload all the files it contains to a NEW folder on your server (you could call it viewer/, or whatever you like).

Now, access the Tutorial Viewer directory in your browser (for example, http://www.yourdomain.com/viewer/). Assuming your tutorials have finished generating, you should see a list of all the tutorials you just selected.

The script will attempt to auto-rename the includes/conf.new.php file to conf.php, but if this fails you will need to manually rename the file.

NOTE: If you notice any errors, you may need to CHMOD one file and one directory (likely because your server doesn’t use suPHP or PHPSuExec):

  • CHMOD the includes/conf.php file to 0666
  • CHMOD the cache/ directory to 0777

6) Customize your Display Options
Not happy with the default look of the Tutorial Viewer? There are a number of Display Options that change the layout of the tutorials, available to you via a subsection the My Subscriptions page. You’ll find a preview of all the different Display Options here. The Display Options form also lists Run Mode as an option; which one you should use depends upon how you plan to integrate our Viewer with your website (see the following section for details).

Any changes made to your subscription’s Display Options should take effect instantly on your live Tutorial Viewer. If they do not, please go to the Access Settings subsection and verify that the “Complete URL to request.php” corresponds to the location of request.php on your server (for example, http://www.yourdomain.com/viewer/request.php). Alternatively, you can manually delete the contents of the cache/ directory to the same effect.

7) Integrate with your website
You will probably also want to Integrate your Tutorial Viewer with your website. If you use WHMCS, Kayako, or WordPress, you’ll find guides detailing how to integrate with these scripts here, as well as a guide on how to integrate using basic PHP.

You can also approach the integration from a different direction and instead customize the templates/tutorials.tpl file, adding your site’s header and footer HTML, in which case you’d leave the viewer set to the Standalone run mode.

Any remaining questions? Please don’t hesitate to open a support ticket!

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WordPress Integration GUIDE

WordPress Integration lets you embed our Tutorial Viewer script within WordPress, making it look just like any other part of your site. The Tutorial Viewer script is free for all DemoWolf customers, whether they subscribe to their tutorials or purchase them outright, and WordPress Integration is a part of that script.

This article assumes you have already downloaded and extracted the latest Tutorial Viewer ZIP file, available in the My Subscriptions and My Purchases section of our Client Area. If you have not yet configured or downloaded your Tutorial Viewer and need help getting started, please see this article.

You can have your tutorials up and running inside WordPress within minutes by following these simple steps:

  1. Upload all the Tutorial Viewer files to a new folder on your server. For the purpose of these instructions, we have WordPress installed in /blog/ and the Tutorial Viewer in /blog/viewer/
  2. On your local computer, find the Tutorial Viewer files and navigate to the resources/integration/wordpress/ folder.
    1. This folder contains only one file: dw-tutorials.php. There are two variables at the top of this file that you may need to edit: $uri_to_dw and $path_to_dw. If you have your Tutorial Viewer script uploaded anywhere other than a subdirectory of the WordPress directory called viewer/, you WILL need to customize both of these variables.
  3. After making any modifications to dw-tutorials.php, upload the file to the root directory of WordPress.
  4. Install and Activate the Shortcode Exec PHP plugin for WordPress (Plugins > Add New). This allows you to enter PHP code in your posts and pages.
  5. Go to Tools > Shortcode Exec PHP and scroll down to the Shortcodes section. Create a new Shortcode named demowolf and enter the following PHP code:

    extract(shortcode_atts(array('series' => '', 'demo' => ''), $atts));
    empty($_GET['series']) and $_GET['series'] = $series;
    empty($_GET['id']) and $_GET['id'] = $demo;

    if (!empty($_GET['id'])) {
    define('DEMO_MODE', true);
    }

    require "dw-tutorials.php";

  6. Create a new WordPress page to use for embedding the Tutorial Viewer (Pages > Add New). With the shortcode we created, you can easily display ALL your tutorials simply by typing [demowolf] in a WordPress page. To force a specific series to show up, you will first need to find the ID of the series (view your Series Selection on My Subscriptions or My Purchases in our Client Area if you need a list of IDs). For example, to show ONLY the cPanel series, use the following shortcode in a page: [demowolf series="289"]
  • To show ONLY a specific tutorial in the series, you can further specify the tutorial’s ID. For example: [demowolf series="289" demo="6356"].

That’s it! You now know how to integrate the Tutorial Viewer with WordPress!

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Kayako 4 Integration GUIDE

Integration is for those of you that want the Tutorial Viewer to be integrated seamlessly with your helpdesk. You will essentially be wrapping your existing Kayako theme around the Tutorial Viewer. The Tutorial Viewer script is free for all DemoWolf customers, whether they subscribe to their tutorials or purchase them outright, and Kayako Integration is a part of that script.

This article assumes you have already downloaded and extracted the latest Tutorial Viewer ZIP file, available in the My Subscriptions and My Purchases section of our Client Area. If you have not yet configured or downloaded your Tutorial Viewer and need help getting started, please see this article.

You can have your tutorials up and running inside Kayako within minutes by following these simple steps:

  1. Upload all the Tutorial Viewer files to a new folder on your server. For the purpose of these instructions, we have Kayako installed in /kayako and the Tutorial Viewer in a subfolder of Kayako, /kayako/viewer/
  2. On your local computer, find the Tutorial Viewer files and navigate to the resources/integration/kayako4/ folder.
    • You’ll need to upload everything inside this folder to the root directory of your Kayako installation. If your Tutorial Viewer is anywhere except in a subfolder named “viewer/”, you WILL need to update two PHP variables in dw-tutorials.php: $path_to_dw and $uri_to_dw
  3. Go to your Kayako Admin Dashboard. In the Options menu at left, click Modules. You will see a new Module called Video Tutorials. Click its name, then click Install. This will create and enable a Video Tutorials widget, which you can control on the Widgets page. By default, the Widget will show up on your Kayako homepage and in the main menu.
    • Each widget has two icons, so you’ll need to upload some for your new Video Tutorials widget. We’ve provided you two possible icons in several different sizes and formats, on either a transparent or white background. You might want to use one of those, or feel free to use your own. See the resources/integration/icons/ folder. The Kayako 4 integration script requires that the icons be named icon_widget_tutorials.png and icon_widget_tutorials_small.png and be placed in your theme’s images/ path. For the default theme, you’ll want to use the 35×35 and 16×16 transparent PNG files.
  4. (Optional) You should add the following code to your Kayako theme’s header template to improve the loading time of the CSS and Javascript used by the Tutorial Viewer script. Again in the Options menu at left, click Templates, then Groups.
    • View the Templates for whichever template group you’re using.
    • Under General, you’ll see a template named header. Edit it.
    • Directly before this line:
      </head>

      Add:

      <{if $dw_head}><{$dw_head}><{/if}>
  5. That’s it! Your Tutorial Viewer should now look just like any other area of Kayako.
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Kayako 3 Integration GUIDE

These instructions apply to Kayako version 3. Click here for Kayako 4 instructions.

Integration is for those of you that want the Tutorial Viewer to be integrated seamlessly with your helpdesk. You will essentially be wrapping your existing Kayako theme around the Tutorial Viewer. The Tutorial Viewer script is free for all DemoWolf customers, whether they subscribe to their tutorials or purchase them outright, and Kayako Integration is a part of that script.

This article assumes you have already downloaded and extracted the latest Tutorial Viewer ZIP file, available in the My Subscriptions and My Purchases section of our Client Area. If you have not yet configured or downloaded your Tutorial Viewer and need help getting started, please see this article.

You can have your tutorials up and running inside Kayako within minutes by following these simple steps:

  1. Upload all the Tutorial Viewer files to a new folder on your server. For the purpose of these instructions, we have Kayako installed in /kayako and the Tutorial Viewer in a subfolder of Kayako, /kayako/viewer/
  2. On your local computer, find the Tutorial Viewer files and navigate to the resources/integration/kayako3/ folder.
    • The only file in here is named dw-tutorials.php. This is what you will upload to the Kayako directory for your clients to access. Feel free to rename the file to whatever you want.
      • There are two variables at the top of this file that you may need to edit: $uri_to_dw and $path_to_dw. If you have your Tutorial Viewer script uploaded anywhere other than a subdirectory of the Kayako directory called viewer/, you WILL need to customize both of these variables.
  3. After making any modifications to dw-tutorials.php, upload the file to the root directory of Kayako.
  4. (Optional) You should add the following code to your Kayako theme’s header template to improve the loading time of the CSS and Javascript used by the Tutorial Viewer script. Go to your Admin Dashboard, then in the Options menu at left, click Templates, then Manage Groups.
    • View the Templates for whichever template group you’re using.
    • Under General, you’ll see a template named header. Edit it.
    • Before this line:
      <{if $ismodernbill == false && $ismodernbillv5 == false && $iswhmcs == false}></head>

      Add:

      <{if $dw_head}><{$dw_head}><{/if}>

       

  5. (Optional) You may want to add an entry to Kayako’s index page linking to dw-tutorials.php (or whatever you’ve called it). You’d do this by editing one of Kayako’s files: includes/Widgets/widgets.php. Open this file. Roughly halfway down the page, you will see code similar to the following. You will need to add everything after: // DemoWolf Integration
    // ======= KNOWLEDGEBASE =======
    if ($module->isRegistered(MODULE_KNOWLEDGEBASE) && $_SWIFT["settings"]["kb_enableclient"] == 1 && $_SWIFT["user"]["permissions"]["perm_canviewknowledgebase"] != "0")
    {
    $_widgets[$index]["icon"] = $_SWIFT["themepath"]."knowledgebase.gif";
    $_widgets[$index]["title"] = $_SWIFT["language"]["knowledgebase"];
    $_widgets[$index]["description"] = $_SWIFT["language"]["desc_knowledgebase"];
    $_widgets[$index]["link"] = iif(defined("ISMODERNBILL"), "user.php?op=menu&tile=faq&_m=knowledgebase&_a=view", "index.php?_m=knowledgebase&_a=view");
     

    $template->assign("cansearch", true);
    $template->assign("kbcansearch", true);

    $index++;

    // DemoWolf Integration
    $_widgets[$index]["icon"] = $_SWIFT["themepath"] . "tutorials.gif";
    $_widgets[$index]["title"] = $_SWIFT["language"]["tutorials"];
    $_widgets[$index]["description"] = $_SWIFT["language"]["desc_tutorials"];
    $_widgets[$index]["link"] = "dw-tutorials.php";

    $index++;
    }

    • Customize $_widgets[$index]["icon"] to whatever image you'd like to use. It should go in your theme's image folder, i.e. themes/your_theme/.
    • We've provided you two possible icons in several different sizes and formats, on either a transparent or white background. You might want to use one of those, or feel free to use your own. See the resources/integration/icons/ folder.
    • Customize $_widgets[$index]["link"] to whatever you named dw-tutorials.php.
  6. (Optional) Finally, you must enter the text to show for the Widget you just added to your Kayako homepage. Return to the Admin panel, then go to Options > Languages > Manage Phrases.
    • Click Insert Phrase.
    • Create a new phrase with Identifier set to tutorials. Section should be default. Text is whatever title you want, such as "Video Tutorials".
    • Then create another new phrase. Identifier: desc_tutorials, Section: default. Text could be something like "Watch video tutorials on a variety of topics."
  7. That's it! Your Tutorial Viewer should now look just like any other area of Kayako.
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WHMCS Integration GUIDE

Our WHMCS Integration method is perfect for embedding the Tutorial Viewer script within your WHMCS theme, making it look just like any other part of your site. The Tutorial Viewer script is free for all DemoWolf customers, whether they subscribe to their tutorials or purchase them outright, and WHMCS Integration is a part of that script.

This article assumes you have already downloaded and extracted the latest Tutorial Viewer ZIP file, available in the My Subscriptions and My Purchases section of our Client Area. If you have not yet configured or downloaded your Tutorial Viewer and need help getting started, please see this article.

You can have your tutorials up and running inside WHMCS within minutes by following these simple steps:

  1. Upload all the Tutorial Viewer files to a new folder on your server. For the purpose of these instructions, we have WHMCS installed in /clients/ and the Tutorial Viewer in a subfolder of WHMCS, /clients/viewer/
  2. On your local computer, find the Tutorial Viewer files and navigate to the resources/integration/whmcs/ folder.
    1. Upload dw-tutorials.tpl to your WHMCS theme’s templates folder, for example: /clients/templates/default/
      • If you aren’t sure what your template is called, go to the WHMCS Admin Panel and see the Settings > General Settings page.
    2. The file dw-tutorials.php is what you will upload to the WHMCS directory for your clients to access. Feel free to rename this file to whatever you want. Please note that special care must be taken if you want to call this file tutorials.php, since WHMCS has its own file with this name and our file is NOT the same and will likely be overwritten when you update WHMCS.
      • There are two variables at the top of this file that you may need to edit: $uri_to_dw and $path_to_dw. If you have your Tutorial Viewer script uploaded anywhere other than a subdirectory of the WHMCS directory called viewer/, you WILL need to customize both of these variables.
  3. After making any modifications to dw-tutorials.php, upload the file to the root directory of WHMCS.
  4. (Optional) If you’re running a version of WHMCS prior to version 5.0, you should add the following code to your header.tpl file to improve the loading time of the CSS and Javascript used by the Tutorial Viewer script. Right before the </head> tag, add the following:
    {if $dw_head}
    {$dw_head}
    {/if}
  5. (Optional) Depending on your theme, you might want to add an entry to the homepage.tpl file linking to dw-tutorials.php (or whatever you’ve called it). Simply copy and paste one of the other blocks on this page (such as Knowledgebase) and modify it. If you need any assistance with this, let us know.
      a. We’ve provided you two possible icons in several different sizes and formats, on either a transparent or white background. You might want to use one of those, or feel free to use your own. See the resources/integration/icons/ folder.

That’s it! Your Tutorial Viewer has now been integrated with WHMCS!

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DemoWolf Importer v2.0 GUIDE

In this article, you will find an overview of the latest version of the DemoWolf Importer (version 2.0, released 2012-07-10). The importer is a tool that creates articles for your tutorials in WHMCS, Kayako or WordPress, making it easier for your support staff to link to the tutorials when answering support tickets and providing the tutorials more exposure to your clients.

This tool is available to all DemoWolf customers free of charge in the ZIP file you download when setting up your Tutorial Viewer or DemoWolf subscription.

If you still have unanswered questions after reading this article, please check the Importer category of our FAQ section. Don’t hesitate to open a support ticket if you still need assistance!

As a precaution, please make sure you have recently backed up your SQL database before running the importer. DemoWolf cannot be held responsible for any data loss incurred as a result of using the Importer tool.

1. When you downloaded the Tutorial Viewer ZIP archive, the Importer was located in the resources/importer/ directory within that archive. If you have not uploaded this directory, please do so now. The importer can only function when uploaded to this location, since it uses many of the Tutorial Viewer files, so be sure to maintain this directory structure.

2. Each time you run the importer, you must remove the importer.lock file (in the resources/importer/ folder). This is a security precaution to prevent unauthorized use of the Importer tool.

3. Navigate to the resources/importer/ folder in your web browser when you are ready to run the importer.

4. The importer is a four-step process. Read over the on-screen instructions carefully and fill out the fields appropriately.

  1. Step One asks you where you’ll be importing and (if you’ve purchased any tutorials) where your tutorial files are located and which formats you would like to import.
    • When submitting Step One, you will be shown an intermediate screen that allows you to confirm your settings are correct. The importer will automatically detect the web address of your WHMCS/Kayako/WordPress installation and force all HTTP requests to be made from that location. If the sample tutorials do not load or you are unable to submit the page via the Continue button, please go back to Step One and check that the value entered for #2 is correct.
  2. Step Two lets you customize where and how the tutorials will show up in your Knowledgebase.
    • NOTE – If you choose the Play Button option for #3, the image that will be used is the templates/play.png image within your Tutorial Viewer directory. There are a few more versions of this button in the resources/importer/images/ directory, or feel free to use your own.
  3. Step Three is where you choose which series to import. We recommend you start by importing only one series, in case of any problems and to ensure you like your chosen settings.
  4. Step Four is the importing phase. If there are no errors, your demos should now be imported into the script of your choice!

The importer will attempt to lock itself down, but if you receive an error that this failed to happen you should probably delete the resources/importer/ folder. But be sure to leave the rest of your Tutorial Viewer files on the server, as the articles created by the Importer rely heavily on files in that directory!

If you still have unanswered questions after reading this article, please check the Importer category of our FAQ section. Don’t hesitate to open a support ticket if you still need assistance!

Posted in Instructions/Guides | Leave a comment

DemoWolf – We’re hiring!

Join the DemoWolf team!

DemoWolf is the producer of video support tutorials for web hosting companies… by far the largest such company in the industry. In business since 2005, DemoWolf has grown their library to over 5,500 hosting related tutorials, including voice tutorials and tutorials in other languages.

www.demowolf.com

DemoWolf is looking for energetic, self-motivated individuals to help expand and update their video library. About half of DemoWolf’s business comes from selling ready-made tutorials that are re-branded for hosting companies, while the other half comes from producing custom tutorials for clients who want tutorials for their own custom applications, or when the standard tutorials just won’t do the job for them and they want something more custom.

We’re looking for two or three individuals who will work on their own time to help produce tutorials using DemoBuilder 8.2, a screen-capture software tool. You can download a free trial of DemoBuilder from www.demo-builder.com to play around with it and have a look. We will provide training in using DemoBuilder, and guidelines to follow when producing tutorials. We will also provide the necessary access to software and/or websites needed to produce the tutorials.

Qualifications:
- You’re self-motivated; able to work on your own.
- You’re willing/able to work at least 4 hours per day, 5 days per week.
- You have an excellent command of the English language.
- You have experience in the web hosting industry in some capacity.
- You have experience and knowledge with common web hosting applications. This may include applications like control panels (cPanel, Plesk, Direct Admin, Helm, H-Sphere, Ensim, etc), Content Management Systems (i.e. Joomla, WordPress, etc), shopping cart systems (PinnacleCart, ZenCart, etc), website builders, etc, etc.
- Experience with DemoBuilder 8.2 is an asset, but not necessary (easy to learn, if you’re good with computers)

Job Description:
Our immediate needs are for individuals to produce tutorial “series” for products and applications. A series may include anywhere from 10 to 30 separate 2-3 minute tutorials. You will use DemoBuilder 8.2 to do this, and you will produce tutorials per our instructions. We will provide you with a copy of DemoBuilder if you are hired for the job.

Future Growth:
There will be other opportunities in Sales and Order Fulfillment if interested.

Compensation:
You can earn anywhere from $200 to $1,000 (US Dollars) or more per week, depending on your work output. The more tutorials you produce for us, the more we’ll pay you. Plus you’ll find that as you get more proficient with DemoBuilder, you’ll be able to work faster and thus earn faster. Exact details on compensation will be provided to those interested, if you meet the above criteria.

What we need from you:
If interested, please send your electronic resume to info[at]demowolf.com, and include details of your qualifications. Tell us why you’re the right person for this job!

For more information about DemoWolf, go to www.demowolf.com

Let me know if you have any questions.

Regards,

Rob Moore
Founder/President
DemoWolf.com

 

Posted in Company News | Leave a comment