This has been asked several times in support, so I thought it would be good to include it here. There is an easy way to link directly to a tutorial from your emails, another web page, etc… instead of referring … Continue reading →

So, you’ve ordered your tutorials, but don’t know what to do next? You should read through the appropriate Getting Started Guide.   Getting Started Guide for Subscribers: http://www.demowolf.com/clients/knowledgebase.php?action=displayarticle&id=14   Getting Started Guide for Purchasers: http://www.demowolf.com/clients/knowledgebase.php?action=displayarticle&id=15    

I have added a new file to the Dynamic Tutorial Viewer – overrides.php in the includes/ directory – that allows you to reorder the series and demos, hide them, override their titles, as well as inject text between certain series … Continue reading →

If you have a subscription, you’ve purchased demos in the past, and you want them to show up next to the demos to which you’re subscribing, there is a way to do that. First, contact us and we’ll add all … Continue reading →

Our system is designed with redundancy in mind. That is, if the primary server that your Tutorial Viewer retrieves your tutorials from ever goes down, your Tutorial Viewer will automatically try a backup server after 5 seconds of no response … Continue reading →

Integration and Importer for WHMCS We have just finished developing a website integration option for our Tutorial Viewer for both WHMCS and Kayako. These integration options are for those of you that just want the Tutorial Viewer to be integrated … Continue reading →

Integration is for those of you that just want the Tutorial Viewer to be integrated seamlessly with your helpdesk. You will essentially be wrapping your existing Kayako theme around the Tutorial Viewer. Or, you might prefer to use our Importer, … Continue reading →

Integration & Importer for Kayako 3 These instructions apply to Kayako version 3. Click here for Kayako 4 instructions. Integration is for those of you that just want the Tutorial Viewer to be integrated seamlessly with your helpdesk. You will … Continue reading →

The Tutorial Viewer has several “Run Modes”: Standalone (the default) PHP Include Inline Frame (or iframe) WHMCS Integration Kayako Integration   Standalone When running in Standalone mode, you will need to edit the tutorials.tpl file and essentially make the Tutorial … Continue reading →