DemoWolf Importer v2.0 GUIDE

In this article, you will find an overview of the latest version of the DemoWolf Importer (version 2.0, released 2012-07-10). The importer is a tool that creates articles for your tutorials in WHMCS, Kayako or WordPress, making it easier for your support staff to link to the tutorials when answering support tickets and providing the tutorials more exposure to your clients.

This tool is available to all DemoWolf customers free of charge in the ZIP file you download when setting up your Tutorial Viewer or DemoWolf subscription.

If you still have unanswered questions after reading this article, please check the Importer category of our FAQ section. Don’t hesitate to open a support ticket if you still need assistance!

As a precaution, please make sure you have recently backed up your SQL database before running the importer. DemoWolf cannot be held responsible for any data loss incurred as a result of using the Importer tool.

1. When you downloaded the Tutorial Viewer ZIP archive, the Importer was located in the resources/importer/ directory within that archive. If you have not uploaded this directory, please do so now. The importer can only function when uploaded to this location, since it uses many of the Tutorial Viewer files, so be sure to maintain this directory structure.

2. Each time you run the importer, you must remove the importer.lock file (in the resources/importer/ folder). This is a security precaution to prevent unauthorized use of the Importer tool.

3. Navigate to the resources/importer/ folder in your web browser when you are ready to run the importer.

4. The importer is a four-step process. Read over the on-screen instructions carefully and fill out the fields appropriately.

  1. Step One asks you where you’ll be importing and (if you’ve purchased any tutorials) where your tutorial files are located and which formats you would like to import.
    • When submitting Step One, you will be shown an intermediate screen that allows you to confirm your settings are correct. The importer will automatically detect the web address of your WHMCS/Kayako/WordPress installation and force all HTTP requests to be made from that location. If the sample tutorials do not load or you are unable to submit the page via the Continue button, please go back to Step One and check that the value entered for #2 is correct.
  2. Step Two lets you customize where and how the tutorials will show up in your Knowledgebase.
    • NOTE – If you choose the Play Button option for #3, the image that will be used is the templates/play.png image within your Tutorial Viewer directory. There are a few more versions of this button in the resources/importer/images/ directory, or feel free to use your own.
  3. Step Three is where you choose which series to import. We recommend you start by importing only one series, in case of any problems and to ensure you like your chosen settings.
  4. Step Four is the importing phase. If there are no errors, your demos should now be imported into the script of your choice!

The importer will attempt to lock itself down, but if you receive an error that this failed to happen you should probably delete the resources/importer/ folder. But be sure to leave the rest of your Tutorial Viewer files on the server, as the articles created by the Importer rely heavily on files in that directory!

If you still have unanswered questions after reading this article, please check the Importer category of our FAQ section. Don’t hesitate to open a support ticket if you still need assistance!